I bought a frozen Premium Butterball turkey from BJ, New York. I kept it frozen and thawed in the fridge as directed.When I took it out of the plastic bag I noticed the outside of each drumstick had dark colored patches, and the skin weird, as if it had been injected with something.
The whole turkey was black. The turkey The dark part smelled strange. This experience ruined my entire Thanksgiving Holiday. What an embarrassment since I had guests and I couldn't cancel.
I had to clean and sanitize the entire kitchen since I was afraid it is contaminated by salmonella and I am raising my 2 year old grandson. I've contacted Butterball several times but they couldn't care less. They said they'll send me coupons and a complaint form. I have received nothing.
She hang up on me . I will never buy this brand again
Review about: Butterball Premium Turkey.
Reason of review: Poor customer service.
Monetary Loss: $10.
Preferred solution: Full refund.